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Política de Cookies
En cumplimiento de la normativa vigente en materia de protección de datos y de la Ley de Servicios de la Sociedad de la Información y Comercio Electrónico (LSSI-CE), esta Política de Cookies tiene como finalidad informar de manera clara y detallada sobre el uso de cookies en nuestra página web.
1. ¿Qué son las cookies?
Las cookies son pequeños archivos de datos que se envían al dispositivo del usuario al visitar un sitio web y que permiten al sitio almacenar o recuperar información sobre la navegación que se realiza desde dicho dispositivo. Las cookies pueden ser esenciales para el correcto funcionamiento de una página web o pueden ser utilizadas para recopilar datos estadísticos o personalizar la experiencia de usuario.
2. Tipos de cookies utilizadas
Nuestra página web utiliza distintos tipos de cookies con diferentes finalidades. A continuación, se detallan los tipos de cookies que pueden instalarse al navegar en nuestro sitio web:
Cookies técnicas: Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Se utilizan para habilitar funciones básicas como la navegación en el sitio o el acceso a áreas seguras del mismo.
Cookies de preferencias: Permiten recordar la configuración del usuario, como el idioma o el tipo de navegador utilizado, con el fin de proporcionar una experiencia personalizada.
Cookies de análisis o rendimiento: Estas cookies nos permiten realizar un seguimiento y análisis del comportamiento de los usuarios en el sitio web. Utilizamos esta información para mejorar el funcionamiento y la calidad de nuestro sitio.
Cookies de publicidad: Las cookies de publicidad se utilizan para mostrar anuncios relevantes para los usuarios y evitar que vean anuncios repetitivos. Estas cookies también nos permiten medir la efectividad de nuestras campañas publicitarias.
Cookies de terceros: En algunos casos, utilizamos cookies proporcionadas por terceros, como proveedores de servicios de análisis o redes publicitarias. Estas cookies permiten a dichos proveedores recopilar información y usarla con fines propios.
3. Finalidades del uso de cookies
Las cookies en nuestro sitio web se utilizan para los siguientes fines:
Mejorar el rendimiento y la usabilidad del sitio web.
Recopilar datos estadísticos para optimizar la experiencia del usuario.
Ofrecer contenidos publicitarios personalizados que se adapten a los intereses de nuestros usuarios.
4. Consentimiento para el uso de cookies
Al acceder a nuestro sitio web, se mostrará un aviso o banner de cookies donde se te informará sobre la forma en que puedes dar o revocar tu consentimiento para el uso de cookies. En cualquier momento, podrás retirar tu consentimiento a través de la configuración de cookies en tu navegador.
5. ¿Cómo desactivar o eliminar las cookies?
Puedes configurar tu navegador para aceptar, bloquear o eliminar las cookies instaladas en tu dispositivo. La configuración de las cookies varía en función del navegador utilizado. A continuación, se indican los enlaces a la configuración de cookies de los navegadores más comunes:
Google Chrome: Configuración de Chrome
Mozilla Firefox: Configuración de Firefox
Safari: Configuración de Safari
Internet Explorer: Configuración de Internet Explorer
Ten en cuenta que, si deshabilitas todas las cookies, el funcionamiento del sitio web puede verse afectado.
6. Modificaciones en la Política de Cookies
Nos reservamos el derecho a modificar esta Política de Cookies para adaptarla a futuras normativas o cambios en nuestro sitio web. Te recomendamos revisarla periódicamente para estar al tanto de cualquier actualización.
7. Contacto
Si tienes alguna pregunta sobre nuestra Política de Cookies, puedes ponerte en contacto con nosotros a través de la siguiente dirección de correo electrónico: alquileres@marbellabanus.com
General conditions
Cookies Policy
Privacy policy
Legal Notice
1. THE CONTRACTS:
1.1 Holiday rental contract:
The holiday rental contract will be signed by the client, whether natural or legal person in their own name and on behalf of Marbella Banus, Garum Ventas y Alquileres SLU.
The contract will come into effect at the moment the reservation is confirmed in the system as long as the payment conditions have been met, 50% of the total amount of the reservation and the remaining 50% 30 days before arrival. In the event that your booking is made through one of the booking portals such as Booking.com or Airbnb you will have to respect the payment conditions announced on the portal.
These booking terms are governed by Spanish law, in case of dispute between the parties arising from the contract, both parties, expressly waiving their own jurisdiction, submit to the jurisdiction of the courts of Marbella.
2. OWNERSHIP
All the photographic material, texts, etc. advertised on our website are correct and correspond faithfully to the condition of the property, however, Marbella Banus warns that there may be small changes that do not affect the general characteristics of the advert, such as a change of some electrical appliances, and we do not accept any responsibility in this respect.
3. OCCUPANTS OF THE PROPERTY
At the time of booking, the tenant must indicate the number of persons who will occupy the flat. In no case may the number of occupants exceed the maximum number of persons advertised in the property and may be grounds for expulsion from the property without the right to reimbursement for nights not enjoyed.
In the event that the number of persons is greater but does not exceed the maximum capacity and is not the number indicated on the reservation, you must inform the agency at the latest the day before your arrival, otherwise an extra amount of 20€ will be charged and will be provided as soon as possible.
Pets are not allowed in any of the properties in Marbella Banus, unless otherwise agreed with the agency. In the event that an unauthorised pet is found in the property, it will be grounds for immediate expulsion without the right to a refund of the nights not enjoyed.
4. CHECK-IN AND CHECK-OUT TIMES
The official check-in time is 16:00h on the date of arrival and the official check-out time is 12:00h. These times must be respected unless a different time has been agreed with Marbella Banus.
Changes to check-in or check-out times may incur an extra charge.
If the check-out time is not respected, an extra charge of 30€ + VAT per hour of delay will be made, the first few minutes will count as a full hour, it will not be split.
5. TERMS OF PAYMENT
For the confirmation of the booking, 50% of the total cost of the accommodation must be paid.
The remaining 50% of the rental, cleaning fee and extras agreed with the agency will be paid 30 days prior to occupancy. If your booking is through an internet portal such as Booking.com or Airbnb you must respect the payment conditions of the portal.
Cancellation by the tenant of the booking will result in forfeiture of all monies paid, unless there is an express agreement with Marbella Banus.
Failure to respect the payment terms will be grounds for cancellation of the reservation without the right to a refund of the amounts paid for the reservation.
6. CANCELLATION / REFUNDS
Cancellations more than 60 days prior to arrival, you will receive the full amount paid minus a 2% handling fee.
Cancellations between 59 and 30 days prior to arrival will not be entitled to a refund of 50% of the rent paid.
Cancellations within 30 days of arrival will not be entitled to a refund of the stay, but the cleaning fee and the contracted extras will be refunded, as long as it does not harm Marbella Banus.
It is possible, as long as at least 48 hours notice is given, that the stay is enjoyed by a relative, friend or person of confidence of the client. This person will become the holder of the booking, which must be for the same amount and dates as the original booking and must respect the conditions and policies of Marbella Banus.
If Marbella Banus is responsible for the cancellation for reasons beyond its control, it will offer the client an equal or better property than the one chosen by the client, or the client will be entitled to a 100% refund of the amount paid.
A change of dates may be made provided that the agency is informed more than 60 days prior to arrival, within 60 days of arrival cancellation charges will apply.
If your booking is through a portal the terms, if any, agreed with the portal will apply, otherwise Marbella Banus rules and terms will apply.
7. CONSERVATION AND RULES OF USE OF THE PROPERTY
The client undertakes to make good use of the property and to keep it in good condition.
The client must comply with the rules of the community, in the event that we are called to attention for non-compliance with these rules, located in the communal areas, parties/events are held, loud noises are made or any type of behaviour that disturbs the neighbours, Marbella Banus will call the relevant authorities if necessary and clients will be evicted immediately without the right to a refund of the nights not enjoyed or any of the amounts paid for the booking, plus a penalty in the event of any damage to the property, the amount of which will be deducted from the security deposit or claimed from the relevant gateway. If the amount of the damage exceeds the security deposit, it will be claimed directly from the client, otherwise it will be reported to the competent authorities of the city of Marbella.
8. LOST ITEMS
Marbella Banus is not responsible for any articles left in the property.
In the event that any items have been left in the property, please contact the agency as soon as possible.
9. SECURITY DEPOSITS
Marbella Banus will block an agreed amount of money on your card as a security deposit. This amount will be blocked the day before your arrival and will be returned within 7 days after departure. Security Deposits are managed by Stripe, Stripe does not allow a block for a period longer than 7 days so if your booking is for 7 days or more this amount will be released and re-blocked on your card.
10. DELIVERY OF KEYS
Marbella Banús will deliver two sets of keys to the clients in a manner previously agreed upon according to the property.
In the event that a set of keys is lost, the client will assume the costs derived from the management and the duplication of the key/lock replacement.
In the event that the client leaves the keys inside the property, it is recommended to contact the agency if it is during daylight hours. In the event that the agency cannot solve the situation or it is late at night, the client must call a 24-hour locksmith and assume the costs.
11. BED LINEN AND TOWELS
The bed linen, towels and all the linen in the property must be delivered on the day of departure, in the same condition in which it was delivered, otherwise, replacement/extra cleaning will be requested.
The rental price includes:
One set of sheets per bed.
One mattress protector.
A pillow protector.
A duvet.
A duvet cover.
A pillow.
A set of towels per person.
12. RIGHT TO ENTER THE RENTED PROPERTY DURING THE STAY
Marbella Banús will notify the client, whenever possible, 24 hours in advance of the need to enter the property and justify the reason. Marbella Banús will do everything possible to not disturb you during your stay. Only in the case of force majeure, an open tap, electrical problems and any type of emergency, Marbella Banús will enter the property without notice.
13. COMPLAINTS
Marbella Banús has Complaint Forms, you only have to contact us to provide you with the form.
14. INSURANCE AND LIABILITY
Please note that Marbella Banus is an intermediary agency that is obliged to comply with the contracts with the physical and legal entities that own the properties sold, so we recommend that you take out some type of insurance in case any unforeseen event arises before or during your stay.
In compliance with current data protection regulations and the Information Society Services and Electronic Commerce Law (LSSI-CE), this Cookie Policy aims to inform users clearly and precisely about the use of cookies on our website.
1. What are cookies?
Cookies are small data files sent to the user’s device upon visiting a website, allowing the site to store or retrieve information regarding the browsing activity on that device. Cookies can be essential for the correct functioning of a website or may be used to collect statistical data or personalize the user’s experience.
2. Types of cookies used
Our website uses different types of cookies for various purposes. Below are the types of cookies that may be installed when browsing our website:
Technical cookies: These cookies are necessary for the functioning of the website and cannot be deactivated in our systems. They enable basic functions such as site navigation or access to secure areas.
Preference cookies: They allow remembering user settings, such as language or browser type, to provide a personalized experience.
Analytics or performance cookies: These cookies allow us to track and analyze user behavior on the website. We use this information to improve the functionality and quality of our site.
Advertising cookies: Advertising cookies are used to display ads relevant to users and prevent repetitive ads. They also allow us to measure the effectiveness of our advertising campaigns.
Third-party cookies: In some cases, we use cookies provided by third parties, such as analytics or advertising networks. These cookies allow these providers to collect information for their own purposes.
3. Purpose of using cookies
Cookies on our website are used for the following purposes:
Improving the website’s performance and usability.
Collecting statistical data to optimize the user experience.
Providing personalized advertising content that suits our users' interests.
4. Consent for the use of cookies
Upon accessing our website, a cookie notice or banner will be displayed, informing you of how to give or withdraw your consent to the use of cookies. You can withdraw your consent at any time via your browser's cookie settings.
5. How to deactivate or delete cookies
You can configure your browser to accept, block, or delete the cookies installed on your device. The cookie settings vary depending on the browser used. Here are the links to the cookie settings for the most common browsers:
Google Chrome: Configuración de Chrome
Mozilla Firefox: Firefox settings
Safari: Safari settings
Internet Explorer: Internet Explorer settings
Please note that if you disable all cookies, some functionalities of the website may be affected.
6. Changes to the Cookie Policy
We reserve the right to modify this Cookie Policy to adapt it to future regulations or changes on our website. We recommend reviewing it periodically to stay updated on any changes.
7. Contact
If you have any questions about our Cookie Policy, you can contact us via the following email address: alquileres@marbellabanus.com
Click here to change your cookie settings.
1. Introduction
At Marbella Banus (Garum Ventas y Alquileres SLU), we are committed to protecting the privacy of our users and customers. This Privacy Policy describes how we collect, use and protect your personal data when you use our website www.holiday.marbellabanus.com (‘the Website’).
2. Data Controller
- Name: Marbella Banus (Garum Ventas y Alquileres SLU)
- CIF/NIF: B92931898
- Address: C/Alonso de Bazán nº4, 29602, Marbella.
- Telephone: +34 952 770 770
- E-mail: alquileres@marbellabanus.com
3. Personal Data Collected
We may collect and process the following personal data:
- Contact information (name, address, email address, telephone number).
- Booking information (arrival and departure dates, number of persons).
- Payment information (credit card details or other payment methods).
- Additional information that you voluntarily provide when you contact us.
4. Purpose of Processing
We process your personal data for the following purposes:
- To manage and confirm your holiday rental bookings.
- To process payments and billing.
- To communicate with you to provide you with information about your booking.
- To send you commercial information and promotions, provided you have given your consent.
- To improve our services and the user experience on the Website.
5. Lawful basis for processing
The legal basis for the processing of your personal data is:
- The performance of a contract to which the data subject is a party, or for the implementation at the data subject's request of pre-contractual measures (bookings and payments).
- The data subject's consent (sending of commercial communications).
- Compliance with applicable legal obligations.
6. Recipients of Personal Data
We do not share your personal data with third parties, except in the following cases:
- Legal obligation.
- Service providers who act as processors and who provide adequate data protection guarantees (e.g. payment services, web hosting services).
7. International Data Transfers
Your personal data will not be transferred to countries outside the European Economic Area (EEA) without adequate safeguards and in compliance with applicable regulations.
8. Data Subject Rights
You have the right to:
- Access your personal data.
- Request rectification of inaccurate data.
- Request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
- Request the limitation of the processing of your data.
- To object to the processing of your data.
- Request the portability of your data.
You can exercise these rights by sending a written request to alquileres@marbellabanus.com or to the address C/Alonso de Bazán nº4, 29602, Marbella. You also have the right to lodge a complaint with a supervisory authority.
9. Data Security
We implement technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction.
10. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.
11. Changes to the Privacy Policy
We reserve the right to change this Privacy Policy at any time. Any changes will be posted on the Website and, if significant, we will notify you by email.
12. Contact
If you have any questions about this Privacy Policy or how we treat your personal data, please contact us at alquileres@marbellabanus.com or at the address C/Alonso de Bazán nº4, 29602, Marbella.
This legal notice regulates the use of the website www.holiday.marbellabanus.com owned by Marbella Banus ‘Garum Ventas y Alquileres SLU (hereinafter referred to as “The Owner”).
Data of the Holder
- Name or company name: Marbella Banus ‘Garum Ventas y Alquileres SLU
- CIF/NIF/Business number: B92931898
- Address: C/Alonso de Bazán nº4, 29602 Marbella (Málaga).
- Telephone: +34 952 770 770
- E-mail: alquileres@marbellabanus.com
Terms and Conditions of Use
Access to and use of the website www.holiday.marbellabanus.com is conditional upon acceptance of the terms and conditions set out herein. Use of the website implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice.
Intellectual Property Rights
All contents of the website (text, photographs, graphics, images, icons, software, links, etc.) are the exclusive property of Marbella Banus ‘Garum Ventas y Alquileres SLU or third parties, whose rights are recognised by the Owner. Their reproduction, distribution, public communication, transformation or any other form of exploitation not expressly authorised in writing by the Proprietor is prohibited.
Exclusion of Liability
The Holder shall not be liable for damages of any nature that may arise from the use of this website, including, but not limited to, errors or omissions in the contents, lack of availability of the website or the transmission of viruses or malicious or harmful programs in the contents.
