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Legal Notice

Rental Terms and Conditions – Marbella Banús

1. THE CONTRACT

The holiday rental agreement is entered into between the guest (individual or business) and Marbella Banús – Garu Ventas y Alquileres SLU. It comes into effect once:

The reservation is confirmed in our system, and
50% of the total cost has been paid upon booking, with the remaining 50% due 30 days before arrival.

If the booking is made via portals such as Booking.com or Airbnb, their payment terms shall apply.

This contract is governed by Spanish law, and both parties agree to submit exclusively to the jurisdiction of the courts of Marbella, waiving any other jurisdiction.

2. PAYMENT TERMS

Timely payment is essential to confirm your reservation. Failure to pay the final balance within the stipulated timeframe will result in automatic cancellation with no refund of any amounts already paid.

3. CANCELLATION / CHANGES / REFUNDS

By the guest:

More than 60 days before arrival: full refund minus 2% administrative fee.
Between 59 and 30 days before arrival: forfeiture of 50% of the rental cost.
Within 30 days of arrival: no refund of the rental fee. Cleaning and extras may be refunded if no costs have been incurred.

Name changes accepted with at least 48 hours’ notice. Date changes are permitted only with 60 days’ notice; thereafter, cancellation fees apply.

By Marbella Banús:
If we must cancel due to circumstances beyond our control, we will offer a replacement property of equal or better quality or a full refund.

4. THE PROPERTY

Descriptions and images on our website accurately reflect the property. Minor changes, such as appliance replacements, may occur and are not subject to compensation.

5. MAXIMUM OCCUPANCY

All properties have a strict maximum occupancy limit:

Exceeding the limit without prior notification will result in immediate eviction with no refund.
If the number of guests is higher but within the legal limit, you must inform us at least 24 hours before arrival or face a €50 per person, per night surcharge.

6. PETS

Pets are not permitted without express written consent. Unauthorised animals will result in immediate eviction without refund.

7. CHECK-IN AND CHECK-OUT

Check-in: 16:00 to 21:00
Late arrivals: key collection from our office’s secure box in Marbella centre.
Check-out: by 11:00

Early check-in or late check-out cannot be guaranteed until the day before arrival/departure. We reserve these times for last-minute requests and don’t respond to repeated enquiries.

Penalties apply for unauthorised late departures: €50 + VAT per hour (minimum one hour). Entry during cleaning hours is prohibited.

8. CONDUCT AND HOUSE RULES

We strictly prohibit:

Parties or events
Loud music or disturbance to neighbours
Smoking inside
Use of nitrous oxide (“laughing gas”) — €50 per canister found The consequences include immediate eviction without refund or deposit return.

9. KEYS AND ACCESS MANAGEMENT

Two sets of keys are provided. Guests are responsible for their safekeeping:

Lost or unreturned keys will incur a €200 + VAT charge (including lock replacement).
If you lock yourself out:
- Outside office hours: you must call and pay a 24h locksmith.
- During working hours: we may assist but will charge €100 for call-out.

Guests are expected to act with common sense; our team must prioritise urgent matters.

10. LINEN AND TOWELS

Included per booking:

Bed linen (one set per bed, plus duvet cover, pillow, mattress and pillow protectors)
Towels (one set per person)

All items must be returned in good condition. Damage or excessive dirt may lead to replacement or cleaning charges.

11. CLEANING AND CHECK-OUT PROCEDURE

Before departure, please:

Tidy the property, ventilate rooms, switch off all devices
Close all windows and doors
Dispose of rubbish in designated public bins
Avoid leaving waste inside. Any found will be charged at €200 + VAT

Check-out instructions will be emailed 48 hours prior.

12. RIGHT OF ENTRY

We may enter the property with 24 hours’ notice. In emergencies (water leak, electrical fault, security issues), we reserve the right to enter without notice.

13. LOST PROPERTY

We are not responsible for personal belongings left behind. Please contact us immediately to arrange collection.

14. SECURITY DEPOSIT

A hold will be placed on your card the day before arrival, released within 7 days of departure, provided no damage is found.
Managed by Stripe; holds can be re-authorised for stays over 7 days.

15. COMPLAINTS PROCESS

Official complaint forms (“Hojas de Reclamaciones”) are available on request.

16. INSURANCE

Marbella Banús acts as an intermediary and does not own the properties. We strongly recommend travel insurance to cover cancellations, medical emergencies, theft, or personal injuries.

In compliance with current data protection regulations and the Information Society Services and Electronic Commerce Law (LSSI-CE), this Cookie Policy aims to inform users clearly and precisely about the use of cookies on our website.

1. What are cookies?
Cookies are small data files sent to the user’s device upon visiting a website, allowing the site to store or retrieve information regarding the browsing activity on that device. Cookies can be essential for the correct functioning of a website or may be used to collect statistical data or personalize the user’s experience.

2. Types of cookies used
Our website uses different types of cookies for various purposes. Below are the types of cookies that may be installed when browsing our website:

Technical cookies: These cookies are necessary for the functioning of the website and cannot be deactivated in our systems. They enable basic functions such as site navigation or access to secure areas.
Preference cookies: They allow remembering user settings, such as language or browser type, to provide a personalized experience.
Analytics or performance cookies: These cookies allow us to track and analyze user behavior on the website. We use this information to improve the functionality and quality of our site.
Advertising cookies: Advertising cookies are used to display ads relevant to users and prevent repetitive ads. They also allow us to measure the effectiveness of our advertising campaigns.
Third-party cookies: In some cases, we use cookies provided by third parties, such as analytics or advertising networks. These cookies allow these providers to collect information for their own purposes.
3. Purpose of using cookies
Cookies on our website are used for the following purposes:

Improving the website’s performance and usability.
Collecting statistical data to optimize the user experience.
Providing personalized advertising content that suits our users' interests.
4. Consent for the use of cookies
Upon accessing our website, a cookie notice or banner will be displayed, informing you of how to give or withdraw your consent to the use of cookies. You can withdraw your consent at any time via your browser's cookie settings.

5. How to deactivate or delete cookies
You can configure your browser to accept, block, or delete the cookies installed on your device. The cookie settings vary depending on the browser used. Here are the links to the cookie settings for the most common browsers:

Google Chrome: Configuración de Chrome
Mozilla Firefox: Firefox settings
Safari: Safari settings
Internet Explorer: Internet Explorer settings
Please note that if you disable all cookies, some functionalities of the website may be affected.

6. Changes to the Cookie Policy
We reserve the right to modify this Cookie Policy to adapt it to future regulations or changes on our website. We recommend reviewing it periodically to stay updated on any changes.

7. Contact
If you have any questions about our Cookie Policy, you can contact us via the following email address: alquileres@marbellabanus.com

Click here to change your cookie settings.

1. Introduction
At Marbella Banus (Garu Ventas y Alquileres SLU), we are committed to protecting the privacy of our users and customers. This Privacy Policy describes how we collect, use and protect your personal data when you use our website www.holiday.marbellabanus.com (‘the Website’).
2. Data Controller
- Name: Marbella Banus (Garu Ventas y Alquileres SLU)
- CIF/NIF: B92931898
- Address: C/Alonso de Bazán nº4, 29602, Marbella.
- Telephone: +34 952 770 770
- E-mail: alquileres@marbellabanus.com
3. Personal Data Collected
We may collect and process the following personal data:
- Contact information (name, address, email address, telephone number).
- Booking information (arrival and departure dates, number of persons).
- Payment information (credit card details or other payment methods).
- Additional information that you voluntarily provide when you contact us.
4. Purpose of Processing
We process your personal data for the following purposes:
- To manage and confirm your holiday rental bookings.
- To process payments and billing.
- To communicate with you to provide you with information about your booking.
- To send you commercial information and promotions, provided you have given your consent.
- To improve our services and the user experience on the Website.
5. Lawful basis for processing
The legal basis for the processing of your personal data is:
- The performance of a contract to which the data subject is a party, or for the implementation at the data subject's request of pre-contractual measures (bookings and payments).
- The data subject's consent (sending of commercial communications).
- Compliance with applicable legal obligations.
6. Recipients of Personal Data
We do not share your personal data with third parties, except in the following cases:
- Legal obligation.
- Service providers who act as processors and who provide adequate data protection guarantees (e.g. payment services, web hosting services).
7. International Data Transfers
Your personal data will not be transferred to countries outside the European Economic Area (EEA) without adequate safeguards and in compliance with applicable regulations.
8. Data Subject Rights
You have the right to:
- Access your personal data.
- Request rectification of inaccurate data.
- Request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
- Request the limitation of the processing of your data.
- To object to the processing of your data.
- Request the portability of your data.
You can exercise these rights by sending a written request to alquileres@marbellabanus.com or to the address C/Alonso de Bazán nº4, 29602, Marbella. You also have the right to lodge a complaint with a supervisory authority.
9. Data Security
We implement technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction.
10. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.
11. Changes to the Privacy Policy
We reserve the right to change this Privacy Policy at any time. Any changes will be posted on the Website and, if significant, we will notify you by email.
12. Contact
If you have any questions about this Privacy Policy or how we treat your personal data, please contact us at alquileres@marbellabanus.com or at the address C/Alonso de Bazán nº4, 29602, Marbella.

This legal notice regulates the use of the website www.holiday.marbellabanus.com owned by Marbella Banus ‘Garu Ventas y Alquileres SLU (hereinafter referred to as “The Owner”).
Data of the Holder
- Name or company name: Marbella Banus "Garu Ventas y Alquileres SLU
- CIF/NIF/Business number: B92931898
- Address: C/Alonso de Bazán nº4, 29602 Marbella (Málaga).
- Telephone: +34 952 770 770
- E-mail: alquileres@marbellabanus.com
Terms and Conditions of Use
Access to and use of the website www.holiday.marbellabanus.com is conditional upon acceptance of the terms and conditions set out herein. Use of the website implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice.
Intellectual Property Rights
All contents of the website (text, photographs, graphics, images, icons, software, links, etc.) are the exclusive property of Marbella Banus ‘Garu Ventas y Alquileres SLU or third parties, whose rights are recognised by the Owner. Their reproduction, distribution, public communication, transformation or any other form of exploitation not expressly authorised in writing by the Proprietor is prohibited.
Exclusion of Liability
The Holder shall not be liable for damages of any nature that may arise from the use of this website, including, but not limited to, errors or omissions in the contents, lack of availability of the website or the transmission of viruses or malicious or harmful programs in the contents.

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